Shipping policy

Shipping Policy

Pawlux Mart

At Pawlux Mart, we’re committed to delivering your orders quickly, safely, and reliably. We facilitate orders between customers and trusted supplier partners, with products shipped directly from suppliers for efficient fulfillment. We manage the ordering process, customer support, order tracking, and issue resolution throughout the entire journey. Our earnings come from a clearly disclosed commission or service fee on each successful order. By placing an order, you agree that we may arrange fulfillment through our supplier partners on your behalf. If an item becomes unavailable, the order will be cancelled and a full refund will be issued immediately.

 

 




 

Please review our shipping policy below for details on how and when your order will arrive.

📦 Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Orders placed after business hours or on weekends/holidays will be processed the next business day.

  • Once your order is processed, you will receive a confirmation email with tracking information.

🚚 Shipping Time & Delivery

  • Standard Shipping (USA): 5–10 business days

  • Delivery times are estimates and may vary depending on the shipping agent, carrier delays, weather conditions, or peak seasons.

We currently ship within the United States only.

💲 Shipping Rates

  • Shipping costs are calculated at checkout based on your location and order details.

  • Any free shipping or promotional offers will be clearly displayed at checkout.

📍 Shipping Address Accuracy

Please ensure your shipping address is correct and complete at checkout.
Pawlux Mart is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

📦 Order Tracking

Once your order is shipped, tracking details will be sent to your email so you can monitor your delivery status.

❌ Delays, Lost, or Damaged Packages

  • If your order is delayed, please contact us and we will coordinate with our shipping agent to assist you.

  • Pawlux Mart is not responsible for delays caused by shipping carriers.

  • If your order arrives damaged or defective, contact us within 48 hours of delivery with clear photos.

📬 Contact Information

For any shipping-related questions, please contact us: